Privacy Policy
This policy sets out to describe our procedures with regards to the collection and use of your personal information. By using our website, you agree to the collection and use of your information in accordance with this policy.
Definitions
Company/We/Us/Our: refers to On The Ball Plumbing & Heating Ltd
You/Your/User: the person accessing or using the website
Personal Information: any information that can be used to identify a particular individual
Usage Data: data collected about how you use the website i.e., the duration of your visit
Cookies: small pieces of data that a website stores on a device, in order to learn user preferences and behaviour
Device: tool used to access a website i.e., computer, phone, tablet
What types of information do we collect?
We collect a combination of personal and non-personal information provided to us by you. This includes the information requested in our contact form i.e., name, email address, phone number, job address, job description and any imagery or documentation supplied by you in relation to your job enquiry.
We also collect usage data this includes, but is not limited to information such as your browser, network, device, IP address as well as information like what you click on, internal links used, pages visited and timestamps.
Cookies
Our website uses cookies and similar technologies to track user’s activity on our site. Squarespace uses two types of cookies;
1. Functional and required; to securely serve the website to you
2. Analytics and performance; to view site traffic, activity and other usage data
What we use your information for?
The information collected via our form is used to respond to your enquiry. Depending on the nature of your enquiry this might be to enable us to provide you with a price estimate or to arrange for works to be carried out at your chosen location.
Usage data is collected for the purposes of evaluation. We use this information to determine the performance and effectiveness of our site which in turn allows us to make improvements to our service.
How we share your information?
By simply accessing and using our site your information is shared with our website provider Squarespace. Squarespace is also our analytics provider which means during your visit they will collect information about how you use our site. Additionally, when you complete our form, your information is shared with our job management software Tradify. This form is linked to our software to assist us with handling your enquiry by way of scheduling appointments and producing estimates.
How we store your information?
We store your information for as long as is necessary for the purposes of handling your current as well as any future requests for our service. We take the upmost care when dealing with your personal information and will make every effort to protect it from misuse. However, we cannot guarantee its absolute security.
Third party sites
Our website may contain links to other websites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Transfer of personal information
If the Company is involved in a merger, acquisition or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.
Updates
We may update our privacy policy from time to time. Last updated 26/02/2024.
Contact Details
On The Ball Plumbing & Heating Ltd, info@otbplumbing.co.uk